Question 1

How much do tickets cost?

Accepted Answer

Adult tickets start at $45, children (ages 4-12) $35, and seniors (65+) $40. Children under 3 are free. We offer group discounts for parties of 10 or more.

Question 2

Are there group discounts?

Accepted Answer

Yes! Groups of 10 or more receive 15% off. For groups of 20+, the discount is 20%. Contact our group reservations team for more information.

Question 3

Can I buy tickets at the park?

Accepted Answer

Yes, tickets can be purchased at the park entrance. However, we recommend buying online in advance to skip the lines and guarantee entry, especially during peak season.

Question 4

What is your refund policy?

Accepted Answer

Tickets are refundable up to 48 hours before your visit date. A 10% processing fee applies. No refunds for cancellations within 48 hours.

Question 5

What are the park hours?

Accepted Answer

The park is open from 9:00 AM to 6:00 PM daily. During peak season (June-August), we extend hours until 8:00 PM on weekends.

Question 6

Is the park open year-round?

Accepted Answer

Yes, El Dorado is open 365 days a year. However, some attractions may be closed for maintenance during the off-season (September-November).

Question 7

Where is the park located?

Accepted Answer

El Dorado Water Park is located in the Dominican Republic. Visit our contact page for detailed directions and transportation options.

Question 8

Is parking available?

Accepted Answer

Yes, we offer free parking for all guests. There are over 1,000 spaces available, including accessible parking near the entrance.

Question 9

Can I bring outside food?

Accepted Answer

Outside food and beverages are not permitted in the park, except for special dietary needs (with medical documentation). We have several restaurants and food stands throughout the park.

Question 10

What food options are available?

Accepted Answer

We offer a variety of options including Dominican cuisine, burgers, pizza, salads, and vegetarian choices. We also have special kids menus available.

Question 11

Are lockers available?

Accepted Answer

Yes, lockers are available for $10 for small lockers and $15 for large lockers per day. A refundable $5 deposit is required.

Question 12

What should I bring?

Accepted Answer

We recommend bringing: swimsuit, sunscreen, towel, flip-flops or water shoes, and a change of dry clothes. You may also bring waterproof cameras.

Question 13

Are lifeguards on duty?

Accepted Answer

Yes, we have certified lifeguards at all swimming areas and water attractions. However, parents should supervise their children at all times.

Question 14

What are the height requirements for rides?

Accepted Answer

Height requirements vary by attraction. Most extreme slides require a minimum height of 48 inches (122 cm). Family attractions have lower or no requirements.

Question 15

Is first aid available?

Accepted Answer

Yes, we have a fully equipped first aid station with trained medical staff available during all operating hours.

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