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Frequently Asked Questions
Get instant answers to the most common questions about tickets, park rules, facilities, and services. Everything you need for a smooth and enjoyable visit.
The park is open Tuesday through Sunday, from 10:00 AM to 5:00 PM. We recommend checking the official website or Instagram (@eldoradowaterpark) to confirm any seasonal changes or special event schedules.
It’s not strictly necessary, but we recommend purchasing tickets in advance through the official website to avoid queues at the Cap Cana access gate, especially during peak season.
It depends on the ticket type!
For regular tickets (non-residents): Yes, round-trip shuttle service is included from selected hotels in areas such as Cap Cana, Bávaro, Punta Cana and nearby zones (no extra charge in those main areas). For farther areas such as Bayahibe (+$10 USD/person), La Romana (+$15 USD), Miches (+$20 USD), etc., a supplement applies.
Not applicable for Dominican resident tickets.
Park policy does not allow outside food or beverages. However, inside you’ll find several restaurants, bars and delicious options for all tastes, diets and allergies!
Yes! You can rent small lockers (US$10 USD) or large lockers ($15 USD) to safely store your belongings while enjoying the attractions. No worries!
Swimsuit, towel (or rent one at the park), sunscreen, water shoes, and a change of dry clothes for the trip back. Life vests are free!
We have towels available for rent ($5 USD). You’re also welcome to bring your own.
The park is suitable for all ages, with dedicated areas for young children. Some attractions have a minimum height requirement to participate.
Children pay from age 4 (children’s category: ages 4–12). Children under 4 enter free.
Most activities can be enjoyed without knowing how to swim, using a life jacket.
Yes, some activities have minimum height and maximum weight restrictions. These vary by attraction and park staff verify on-site to ensure guest safety.
For safety reasons, phones are not permitted on the slides. You may use them at relaxed areas such as pools, the cenote, lazy river, thermal baths, etc. We recommend storing personal items in lockers (available for an additional fee).
We have a general parking area next to the park at no additional cost. For added convenience, our VIP parking is located at the park entrance for an additional fee of $10 USD per vehicle.
Yes! We have safe, shallow zones perfect for little ones, with gentle attractions, children’s pools and constant supervision. Ideal for families with children of all ages.
Of course! At El Dorado Gift Shop you’ll find exclusive souvenirs and practical items such as towels, swimwear, sunscreen and other essentials. For professional photos of your adventures (captured on the attractions), visit Expedition Photo Lab at the park exit. Take home unforgettable memories of your day!
Yes, we have a wide variety of VIP spaces such as bali beds, cabanas, or even private villas. You can find more information at VIP Services
The Park operates normally on rainy days. However, If, due to weather conditions that jeopardize the safety of visitors, or due to an act of God or force majeure, the Park does not open or closes entirely before 2:00 p.m., the visitor may choose between: (a) a refund of the price of their ticket; or (b) changing their visit date to any operating day within the twelve (12) months following the original date.
If, due to the same circumstances, the Park closes entirely after 2:00 p.m., the visitor will not be entitled to a refund but may change their visit date to any operating day within the twelve (12) months following the original date.
Monday to Sunday : 8:00 AM to 6:00 PM