Purchases made through this website are subject to the following Cancellation Policy:
CANCELLATION POLICIES
Tickets, products, and services of the Park are non-transferable and are only refundable in the cases established in these Policies.
It will be possible to change the visit date of tickets, provided that the request is made at least twenty-four (24) hours prior to the originally selected visit date and that the new visit date falls within a period of one (1) year from said date.
To request a date change, the visitor must contact our Customer Service Departmentthrough any of the following channels: (i) email at reservas@eldoradowaterpark.com; (ii)WhatsApp at +1 (849) 507-8368; or (iii) by calling the same number, on the Park’s operating days indicated on our website: https://eldoradowaterpark.com, between 10:00 a.m. and 5:00 p.m.
If a refund is due in accordance with the provisions of these Policies, it must be requested through the same channels indicated above, within thirty (30) calendar days following the originally selected visit date.
Policy on Weather Conditions, Acts of God, or Force Majeure
If, due to weather conditions that jeopardize the safety of visitors, or due to an act of God or force majeure, the Park does not open or closes entirely before 2:00 p.m., the visitor may choose between: (a) a refund of the price of their ticket; or (b) changing their visit date to any operating day within the twelve (12) months following the original date.
If, due to the same circumstances, the Park closes entirely after 2:00 p.m., the visitor will not be entitled to a refund but may change their visit date to any operating day within the twelve (12) months following the original date.
Closure for Reasons Attributable to the Park
If the Park does not open or closes entirely on the customer’s visit date due to technical, operational, or any other reasons attributable to the Park, other than those provided for in the other sections of these Policies, the visitor may choose one of the following options: (a) a refund of the price of their ticket; or (b) a change of their visit date, at no cost, to any operating day within the twelve (12) months following the original date.
Closure of Certain Attractions or Areas of the Park
As long as the Park remains open, the closure, restriction, limitation, or temporary suspension, in whole or in part, of one or more attractions or areas will not entitle the visitor to a refund or a date change when such measure is due to operational, weather-related, maintenance, safety, act of God, or force majeure reasons. Upon the customer’s request, the Park’s Customer Service staff will inform the customer of the reason that led to the measure being taken.