Tickets and Packages Policy
Tickets and packages for El Dorado Water Park are non-transferable and non-refundable. However, although tickets or packages cannot be canceled or refunded, it is possible to change the date if notified 24 hours in advance of unused tickets, within one (1) year from the purchase date of the ticket or package, by contacting the Customer Service Center at reservas@eldoradowaterpark.com.
Force Majeure and Weather Policy
THE PARK will not be liable in the event of an inability to provide service due to prolonged interruptions of electricity supply, telecommunications lines, social conflicts, strikes, riots, explosions, floods, acts and omissions of the Government, and in general all cases of force majeure or fortuitous events.
We do not offer refunds for inclement weather. However, if the park closes for 3 hours or more due to weather conditions, visitors already at the park with a daily ticket for that day who leave the premises due to weather conditions may receive a free ticket at the main entrance to return another day. To be entitled to the free ticket, you must present the daily ticket purchase receipt (voucher) at the entrance gate on the same day.