Terms and Conditions
CENTURIUM BAY COMPANY, S.A.S. (hereinafter referred to as «THE RESPONSIBLE PARTY»), responsible for the website eldoradowaterpark.com (hereinafter referred to as «THE WEBSITE»), provides this document to users to inform individuals accessing it of all the legal details pertaining to this website. All individuals accessing this website assume the role of users (hereinafter referred to as «THE USERS») and commit to observing and strictly complying with the provisions set forth in this text.
THE RESPONSIBLE PARTY reserves the right to modify any information that may appear on the website, without any obligation to notify or inform users of such changes, being sufficient to publish it on this website.
Ownership of the website and data processing responsibility.
The identifying information of the responsible party of this website is as follows:
- Responsible Party: CENTURIUM BAY COMPANY, S.A.S.
- Email: info@eldoradowaterpark.com
- RNC: 1-31-77299-4
- Address: Primero de Noviembre, NR406, Punta Cana, Village 23000 Punta Cana, Dominican Republic.
Purpose and Acceptance.
CENTURIUM BAY COMPANY, S.A.S. is an entity dedicated to the theme park sector, specifically offering water park services, which is the ultimate purpose of this website and the services offered therein.
Privacy and Personal Data Processing
If, as a result of using the website and/or contracting or purchasing services or products, THE RESPONSIBLE PARTY has access to personal data, users guarantee their truthfulness, accuracy, authenticity, and validity. The company will process such data according to its nature or purpose, as indicated in the Privacy Policy section, where more information can be found.
Terms and Conditions
This website is owned by CENTURIUM BAY COMPANY, S.A.S. and is operated by Fraboli 365, LLC.
Below are the terms and conditions under which the use of our website and the services offered therein is governed.
Users must read these general terms and conditions of use. The use or access to this site implies a declaration of knowledge and full acceptance of the warnings and conditions detailed below.
Data processing is regulated according to Law No. 172-13, which aims to protect personal data held in files, public records, databases, or other technical means of data processing intended to provide information, whether public or private, and to Article 44 of the Dominican Constitution regarding the right to privacy and personal honor.
a) Capacity
Users declare that they have full capacity to understand and, by virtue of it, accept total binding to these terms and conditions, having full knowledge of all the details presented herein regarding this website and the services offered.
b) User Obligations
All users who use the website declare their understanding of these terms and conditions and commit to fulfilling the stipulations they contain, including the commitment to use the website and the services offered diligently, in accordance with the law, morality, good customs, and good faith.
Users shall refrain from engaging in illegal actions while using this website and its services, without infringing at any time any stipulation contained in these terms and conditions or any actions that may cause any type of damage or harm to THE RESPONSIBLE PARTY or third parties, as well as any actions that could disable or damage this website.
c) Suspension or Cancellation of Users
THE RESPONSIBLE PARTY reserves the right to terminate, temporarily suspend, or permanently deny access to the service without prior notice if it deems that any of the terms or conditions set forth in this text have been violated.
Users have the right to discontinue the use of their account at any time and/or request its cancellation, as well as any service offered therein.
d) Commercial Terms
By contracting a service offered on this website, users agree that: (1) they are responsible for reading all the details and conditions of the service of interest prior to its effective contracting; (2) by contracting a service, users enter into a legally binding contract to which they are fully subject and declare that they understand and accept it in its entirety.
The prices set by THE RESPONSIBLE PARTY for each service are detailed on the website in the «Tickets» and «Plan Your Visit» sections.
THE RESPONSIBLE PARTY reserves the right to change these prices for the services detailed in the mentioned sections of the website at any time and to correct any pricing errors that may occur inadvertently.
e) Refund Policy
THE RESPONSIBLE PARTY does not accept returns. One-day tickets and season passes are valid throughout the season and can be used any day of normal operation.
f) Access
Access to the park is prohibited for minors who are not accompanied by an adult. According to the twelfth consideration: Article 488 of the Civil Code of the Dominican Republic states the following: «The age of majority is set at eighteen years, at which point individuals acquire the capacity for all civil matters.»
g) Payment Methods
We accept American Express, Discover, Mastercard, and Visa credit cards. A photo ID matching the name on the card is required. We also accept U.S. dollars, euros, and Dominican pesos. A daily commission will be applied for currency exchange.
Tickets can be purchased at the park entrance. However, it is recommended to purchase them on the official website for a smoother experience.
Intellectual and Industrial Property
All materials included or transferred, including, but not limited to, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all related Intellectual Property Rights, are the exclusive property of THE RESPONSIBLE PARTY.
Unless explicitly stated otherwise in this document, these Terms and Conditions shall not be construed as granting users a license under any Intellectual Property Rights. Consequently, users agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works thereof.
Furthermore, it is strictly prohibited to remove, circumvent, and/or manipulate copyright and technical protection devices, or any information mechanisms that may contain the contents. Users commit to respecting the stated rights and to avoiding any actions that may harm them, reserving the entity’s right to exercise any legal means or actions that correspond to defend its legitimate intellectual and industrial property rights.
Cookies
The operation of this website uses «cookie» technology and similar mechanisms to recognize frequent users and personalize their use of the website by pre-selecting their language or more desired or specific content. The website uses multiple types of cookies; you can find more information in the Cookie Policy.
Notifications
All notifications and communications between users and CENTURIUM BAY COMPANY, S.A.S. will be considered effective, for all purposes, when made via postal mail, email, or telephone communication. Users must contact CENTURIUM BAY COMPANY, S.A.S. through:
- Sending by postal mail to the following address: 23000 Punta Cana, Dominican Republic.
- Sending by email to the following address: info@eldoradowaterpark.com.
Liability and Dispute Resolution
Without prejudice to applicable law, in no event shall THE RESPONSIBLE PARTY be liable for indirect, punitive, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, use, data, or other intangible losses, arising from or related to the use or inability to use the service.
Without prejudice to applicable law, THE RESPONSIBLE PARTY assumes no responsibility for (1) errors, mistakes, or inaccuracies in content; (2) personal injury or property damage of any kind resulting from your access or use of our service; and (3) any unauthorized access or use of our secure servers and/or any personal information stored therein.
All claims and disputes arising in connection with the service relationship between the parties shall be subject to the jurisdiction of the Dominican Republic, a condition that you accept and commit to cooperating in any attempts at extrajudicial agreements.
Force Majeure and Weather Policy
THE RESPONSIBLE PARTY shall not be liable in case of inability to provide service due to prolonged interruptions in electrical supply, telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all cases of force majeure or fortuitous events.
We do not offer refunds for inclement weather. However, if the park closes for 3 hours or more due to weather conditions, visitors who are already in the park with a daily ticket receipt for that day and leave the premises due to weather conditions may receive a free ticket at the main entrance to return another day. To be eligible for a free ticket, you must present the receipt of the daily ticket purchase at the entrance on the same day.
Nullity
If any of the provisions stated in these terms and conditions are declared, in whole or in part, null or ineffective, such effect shall only affect the specific provision that is null or ineffective; the remaining terms and conditions shall remain in full force, with the affected provisions being considered as not set forth.